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FAQ's


Please read the below information and if you still need assistance scroll down to the help link at the bottom of the page.

What’s the offer?
Receive one FREE ‘Treat’ when you spend £25 (€30 in ROI) or more in a single transaction between 3rd April 2014 and 21st April 2014 in New Look Stores and online within the UK and Ireland.

What are the Treats?
There are 10 beach holiday prizes and then the treats are broken down by gender. For the girls: mini beauty treatments (manicure, pedicure, massage and facial) hair wash & blow dry, spa day entry , makeover and photoshoot, fake tan session. For the boy’s, haircut, personal trainer session, spa day entry, fake tan session, mini massage, makeover and photo shoot.

When do I have to take my FREE Treat by?
All Treats must be taken by 30th June 2014.

How do I claim my Treat? For the girls:

  • If you are a UK scratch card winner visit the website ‘prizes.newlook.com/uk’ (If a customer of ROI visit ‘prizes.newlook.com/IRE’) and enter the 16 digit code located on the scratch card.
  • If you have purchased online you will receive an e-mail which will contain your code. Click on the link and this will take you directly to your Treats.
  • You’ll then be asked to type in your postcode so that you can search for a venue(s) in your area.
  • The website then displays venue(s) in your area and you can click on each venue to look up the location, address, contact number, website and details about the availability of the Treat.
  • Once you are sure which venue you want to visit, complete all the data requested in full so that we can create a personalised voucher for you. You must fill in all the fields in order to progress to the next screen.
  • Make sure you are connected to a printer, and then click to print your voucher.
  • This will create a personalised voucher for you.
  • Use this personalised voucher for redemption at the venue.
  • Selected Spa Day Entry venues can only be booked by New Look Rewards Concierge Department and you will be required to provide three preferred dates that you could attend the venue.
  • For all other venues contact the venue directly to arrange an advanced booking. When calling please quote “New Look voucher”.
  • Please note that all Treats are subject to availability and you’ll need to agree a mutually convenient time to visit a venue.
  • The venue will keep the personalised voucher.

How do I claim my Treat? For the boys:

  • If you are a UK scratch card winner visit the website ‘prizes.newlook.com/uk’ (If a customer of ROI visit ‘prizes.newlook.com/IRE’) and enter the 16 digit code located on the scratch card. If you have purchased online you will receive an e-mail which will contain your code. Click on the link and this will take you directly to your Treats.
  • Browse the categories available and select your Treat.
  • Complete the data request in full. You must complete all fields in order to progress. Print your personalised voucher (“Personalised Voucher”).
  • You will need to provide three preferred dates and the New Look Prizes concierge team will then book your Treat on your behalf.
  • Present your Personalised Voucher on arrival at the Supplier venue to redeem the selected Treat.

Which New Look Stores are participating?
All UK and ROI stores will feature the Treats offer.

Where can I find the location and contact details of my nearest New Look store?
You can find details of all stores by clicking on the "STORE FINDER" link on the home page of the New Look websitewww.newlook.com

Where can I get more information about this promotion?
You can find out more by asking a member of staff in store or by going online to prizes.newlook.com

I’ve lost my scratch card what do I do?
Unfortunately we won’t be replacing lost scratch cards, if you believe you weren’t handed a scratch card with your purchase over £25 (€30 in ROI) between 3rd April 2014 – 21st April 2014, the store may, at their discretion, issue you with another scratch card. Unfortunately, if the store does not have any scratch cards then you will have to forego the offer.

Can I receive more than one scratch card?
Yes, with this offer, for every transaction of £25 (€30 in ROI) or more you can receive one scratch card.

What are the main terms and conditions of the offer?

  • To qualify you must spend £25 (€30 in ROI) or more between 3rd April 2014 and 21st April 2014.

  • Treats must be taken between 3rd April 2014 and 30th June 2014.

  • Access to the internet and a printer is required to claim your Treat.

  • All Treats are subject to availability.

  • Offer only available in UK and ROI stores and online at www.newlook.com

  • Click the "T’s and C’s" Menu Tab for a full list of terms and conditions.

  • Only one voucher can be used per person per venue.


Does any location accept the vouchers and forms?
No, only those participating in the offer and which are listed on this website.

Please also note that this offer is subject to promotional availability and participating venues are entitled to accept a limited number of offer bookings per opening time, even though the venue may not be fully booked.

What shall I take to the venue?

You’ll need your personalised voucher to claim your FREE Treat.

Are there any age restrictions?
If you are under the age of 18 you must obtain your parent or guardian’s consent and be accompanied by a responsible adult when redeeming any ‘treats’.

Why do you need my name, address and contact details?
We need to generate a personalised form for you so that you can claim your FREE Treat. Rest assured that unless you give permission for us to send you information, then we will not and cannot use your data. Your details will NOT be sold to other/affiliate companies for them to use.

What do I do if I have a problem?
If you experience any problems with the New Look website, in claiming or redeeming the offer, or if you have any questions, then please feel free to contact New Look Treats on 0844 854 9767.

Calls will be charged at the local rate from a BT landline but costs from other suppliers and mobiles will vary.

The care line team is available to take calls and to answer your queries in person from 9am to 5.00pm, Monday to Friday. Lines are closed on all Bank Holidays.

Alternatively please follow this link and fill out the help form

Who is administering this promotion?
This offer is administered on behalf of New Look Retailers Ltd, Mercery Road, Weymouth, and Dorset, DT3 5HJ. Registered in England No. 1618428 by Applied Intelligent Marketing, Park Fields Farm, Plough Lane, Chester, Cheshire, CH3 7BA. Applied Intelligent Marketing (AIM) is a trading name of Fireball Media Ltd Registered in England No. 420 2260.